Terms and conditions of sale
The terms and conditions listed below are valid for all purchases of products from Orrefors online shop at www.orrefors.com. All information on the website and in connection with placing orders, including these terms and conditions, is in English and the agreement is entered into in English.
By placing an order, the customer accepts these Terms and Conditions of Sale, which will at all times be accessible on Orrefors online shop. Please read these terms and conditions thoroughly. We regularly update these terms and conditions – changes will be posted on orrefors.com.
How our online service works
The shop section of orrefors.com is Orrefors’s own online ordering, purchasing and information service. The shop is open 24 hours a day, so you can order online at any time you wish. Please read the ordering process description below. We hope that you will have a positive experience with our online shop.
The staff of orrefors.com processes orders Monday-Friday 8am-4pm Central European Time. Orders placed outside of these hours will be processed on the following business day.
Protection of personal data
Orrefors Kosta Boda AB is subject Swedish Personal Data Act 1998:204 and the Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995. All handling of personal data is conducted in accordance with the aforementioned acts. Orrefors Kosta Boda AB is considered responsible for the data that is registered about customers and visitors at http://www.orrefors.com/. By making a purchase at orrefors.com, you accept our personal data protection policy.
Orrefors collects data about you in different ways in connection with your use of orrefors.com. The below guidelines provide a more thorough description of the type of information we collect, how we process this data and who you can contact if you have questions or comments about our guidelines.
What information do we collect?
Orrefors collects information about our users in two ways: Through so-called “cookies” (see the next section) and through registration (see below).
In general, Orrefors only requests personal and user-related information when you wish to subscribe to newsletters, enter contests, or take advantage of other services. Personal data collected by Orrefors is primarily limited to: e-mail address, name, address, gender and age, but may also include other information such as interests, etc.
In connection with purchases on its website, Orrefors requests the customer’s name, address, telephone number and e-mail address, all of which are necessary to fill the order and are used solely in connection with processing the order. The information is transmitted and stored electronically in unencrypted form for a period of 5 years.
You may voluntarily choose to register your e-mail address on a mailing list at Orrefors, so that you can receive regular news updates and other information from Orrefors. You can subscribe and unsubscribe from this service at any time, free of charge.
Orrefors does not store the names and e-mail addresses of users who have unsubscribed from services, nor of users who have participated in contests, for example.
When you visit orrefors.com for the first time, you automatically receive a cookie. A cookie is a small text file that is stored in your web browser (e.g. Internet Explorer, Netscape Navigator, Opera, Safari, etc), which registers you as a unique user. This cookie is identified by Orrefors’s web server when you visit orrefors.com and it registers the use of this website.
A cookie can contain text, numbers or, for example, a date, but no personal information is stored in a cookie. It is not a program and cannot contain a virus.
Most browsers enable you to delete cookies from your hard disk, block all cookies, or receive a warning before a cookie is saved. See the guide to your browser or the help function to read more information about these functions. However, you must be aware that you sometimes cannot access a website, or that some functions on a website cannot function if you do not accept cookies.
How do we protect your personal data?
It is important to Orrefors that your personal data is stored securely and confidentially. Access to all registered user data at orrefors.com is limited to trusted employees of Orrefors Kosta Boda AB and our security measures are regularly controlled to determine whether data about our users is handled correctly and in observance of the users’ rights.
However, it is not possible to guarantee 100% security for data transactions via internet. When data is sent and stored electronically, there is always a risk that others will force their way to unauthorized access to protected data before it reaches our servers. So even though Orrefors does its best to protect your personal data, we cannot secure, nor guarantee the security of some information. Thus, you send your data at your own risk.
Who do we share personal data with?
When you register at orrefors.com or otherwise provide your personal data, Orrefors does not under any circumstances transmit or sell to third parties information that can be connected to identifiable individuals without your explicit permission. Similarly, no log files or other standard information is transmitted or sold to third parties.
Changes in the guidelines
Orrefors reserves the right to update and revise the guidelines in this document. When we make such revisions, we will also change the date listed after “last updated” at the bottom of the document. In case of significant changes, Orrefors will inform you by posting a notice in a prominent location on orrefors.com.
Your consent and changes/deletion of your personal data
When you visit Orrefors, you accept the above guidelines.
The following is a step-by-step description of the purchasing process at orrefors.com:
1. Locate the product you wish to purchase.
2. Place the product in the shopping cart by clicking “Place in shopping cart”.
3. After this, you can continue your search if you wish to continue shopping. While in the online shop, you can see the content of your shopping cart at any time by clicking [“Shopping cart”].
4. If you would like to remove selections from the shopping cart or change the number of items in the cart, you can use the delete button or edit the “quantity” box. Click “Update shopping cart” if you wish to see the total price after your changes.
5. When you are ready to complete your purchase, click [“Continue to checkout”].
6. You are then transferred directly to the order confirmation page.
7. On this page, you can change the shipping address and you will be informed that the accepted form of payment is a debit/credit card.
8. On the following page, you see a summary of your order and the information you have entered. You must then confirm your order and accept the Terms and Conditions of Sale.
9. When you click [“Confirm order”], you will be transferred to the payment page, which is located in a secure environment (you can see that you are in a secure environment when the internet address begins with “https”); the design of this page is also different from the rest of the online shop.
10. You must now enter your payment card information.
11. Your order is not completed until you click on the “Pay” button. If you leave this page prior to clicking “Pay”, the order will not be completed and processed.
12. As soon as the purchase is completed, we send you an order confirmation e-mail to the address you provided when placing your order.
When you order has been filled and shipped, you will again receive an e-mail.
The actual agreement between you and Orrefors is considered entered into when Orrefors has confirmed the order. If Orrefors is unable to fulfill your order for reasons such as sold-out products, we will contact you as quickly as possible by telephone or e-mail.
You are responsible and liable for ensuring that the entered customer information is correct, as Orrefors performs no further validation or control of this information.
Prices and payment
The applicable price is that which is listed on the website on the day of the order for the product in question. All prices are listed in EUR and inclusive of the currently applicable 25% VAT for all countries within Europe. Sales to countries outside of Europe are not charged VAT. We reserve the right to change prices immediately without further notice. Import duties and VAT only apply to deliveries to countries outside of Europe.
A charge to cover shipping costs shall be added to every product order placed on the website. Shipping charges will be listed on the order summary, as well as in the order confirmation that is sent via e-mail.
Orrefors accepts payment with the following cards: VISA, MasterCard. The payment total will not be deducted from your account until we ship your order.
Orrefors encrypts all of your card data with the so-called SSL (Secure Socket Layer) protocol. This means that unauthorized persons cannot read your card number or other information transmitted during the transaction with DIBS.
Orrefors provides for delivery to the recipient via UPS or DHL (unless otherwise indicated). Delivery will be made to the delivery address provided by the customer.
You can expect to receive your order within 5-10 business days. As Orrefors cannot guarantee local delivery conditions, Orrefors cannot provide a 100% guarantee of when the order will be delivered to the customer’s address. In case the desired product is not in stock at the time of ordering, we will contact you to inform you of the expected date of delivery.
As a consumer, you have a right to cancel the purchase order if the entire delivery is delayed in relation to the applicable agreement.
Shipping costs are listed in the order confirmation and are to be paid by the buyer. On orders to countries outside the European Union costs relating to customs clearance and local VAT and administration fees to UPS (currently approx. EUR 15) shall be paid by the buyer upon delivery of the product(s).
Right of cancellation
You have a 14-day right of cancellation on ordered goods, calculated from the day on which they are received. If you choose to cancel a purchase, simply return the goods in the same condition and quantity as when you received them. As packaging represents a significant portion of the product’s value, the product cannot be considered returned in the same condition and quantity if the packaging is not included. The customer is liable for ensuring that the return goods are packaged suitably. Thus, you are encouraged to save the packaging until you are certain that you wish to keep the product.
Products must be returned via UPS. Return shipping can be ordered via Orrefors Customer Service and the instructions for returns that are included with the order delivery must be followed.
When returned products are received and approved, the purchase price shall be refunded to your account. This amount shall be returned to you immediately after Orrefors has received the return product(s) and had the opportunity control the product(s), which usually will occur no later than 30 days after receipt of the product(s). You must personally cover the return costs. For practical details, please see the section “Claims and product returns”.
Claims and product returns
For claims regarding defects or deliveries that have not arrived, please contact:
Orrefors Kosta Boda AB
Attn: Online Shop Customer Service
SE-360 52 Kosta
Telephone: +46 478 34 540
Product returns must be sent to the following address:
Orrefors Kosta Boda/DHL Excel Supply Chain
SE-245 42 Staffanstorp
Please note that we do not accept packages sent as cash on delivery. Returns may also be made by choosing not to receive an order shipment. It is not a requirement, but you can help to make processing quicker and easier if you complete and send the enclosed return form or otherwise provide thorough information with the return package, e.g. a copy of the order confirmation, copy of prior correspondence, etc.
In case of agreed discounts, returned goods or pre-paid orders that are cancelled prior to delivery, a partial or complete refund of the purchase price will be issued. Refunds will be credited to the original purchaser´s credit card. The refund will exclude shipping costs, with the exception of faulty items.
Orrefors Glass Warranty (Orrefors Glasgaranti) does not apply to glass tableware purchased at www.orrefors.com.
If your order has been sent within the EU, all sales taxes will be refunded. Orrefors is not able to refund customs duties and taxes on orders shipped outside the EU. However, you may be able to recover these by contacting your local customs bureau directly.
The full agreement
These Terms and Conditions of Sale, together with the website’s prices, contract details and guidelines regarding the protection of personal data, comprise the full agreement relating to our delivery of products to you.
We will gladly answer any questions you have about these Terms and Conditions of Sale or other aspects of our service. Please contact our customer service on telephone +46 478 34 540 or via e-mail at firstname.lastname@example.org
Last updated: May 31th 2011